All eight of us would sit in the café every day, eating lunch together. Everyone in the company knew who we were. There was an energy you could feel. We were a small team, but a team we were. We were at 150% of
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William James had problems. Really bad problems.
He was born into a wealthy and prominent family, yet suffered life-threatening health issues from the day he was born.
An eye problem that left him temporarily blinded as a child; a terrible stomach condition that caused
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A few minutes ago I read about a woman who has 6 children, 35 grandchildren, 75 great-grandchildren and 10 great, great grandchildren — who jumped from an airplane to celebrate her ninety-third birthday. Now that’s a woman who thinks big and believes in the
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THE SITUATION
In Washington , DC , at a Metro Station, on a cold January morning in 2007, this man with a violin played six Bach pieces for about 45 minutes. During that time, approximately 2,000 people went through the station, most of
A true story as told by Barbara Glanz co-author of The Simple Truths of Service
‘A few years ago I was hired by a large Supermarket chain to lead a customer service program — to build customer loyalty. During my speech I said, “Every
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Eddie Arcaro dreamed of becoming the world’s greatest jockey but after watching him ride a horse for five minutes, reality reflected a harsh contradiction.
He was awkward and clumsy, and in his early years in the saddle he couldn’t do one thing right. He
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I mentioned in a past note to you that successful salespeople exhibit a range of desirable skills and habits, yet there is one that stands head and shoulders above the rest and I would share this with you the next time we talk.
Well
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